Returns & Exchanges Policy

Twilfit

Customer satisfaction is important to us. However, due to the intimate nature of lingerie products, certain hygiene rules apply.

1. Eligible Returns

Returns or exchanges are accepted only if:

Product received is damaged

Product received is defective

Incorrect item was delivered

Requests must be raised within 48 hours of delivery.

Customers may be asked to share photos or videos for verification.

2. Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged:

Panties / briefs

Intimate wear

Bodysuits

Shapewear

Lingerie sets

Products marked Non-Returnable

Returns may be rejected if:

Product has been worn

Tags are removed

Packaging is damaged

Product shows signs of use

3. Exchange Policy

Eligible products may be exchanged for a different size or replacement item, subject to availability.

Requests must be raised within 48 hours of delivery.

4. Refund Policy

Refunds will be issued if:

Replacement is unavailable

Return request is approved after verification

Refunds will be processed within 5–7 business days to the original payment method.

5. Return Process

To initiate a return or exchange:

Email customersupport@twilfit.in

Provide your Order ID

Share photos of the issue

Our support team will guide you through the process.